Refund policy

Refund policy

You have the right to cancel the purchase contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

To exercise your right of withdrawal, you must inform us:

The Cardboard Co. - a brand of KOHLSCHEIN GmbH & Co. KG
Feldstrasse 9
41749 Viersen
Phone: +49 2162 361 9080

by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. You can also electronically fill in and submit the sample cancellation form or another clear declaration on our website https://www.thecardboard.co/rueckgabe. If you make use of this option, we will immediately send you a confirmation (e.g. by e-mail) of the receipt of such a cancellation.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.


Consequences of withdrawal

a) Return of the goods

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you have dispatched the goods before the period of fourteen days has expired.

You bear the direct costs of the return of the goods. For goods that cannot normally be returned by post due to their nature, but with a forwarding agency, we offer you to obtain an individual offer for you, as the actual costs for a forwarding shipment vary greatly - depending on the size and weight the delivery. This is the only way we can enable the cheapest possible return.

You only have to pay for any loss in value of the goods if this loss in value is due to handling by you that is not necessary to check the nature, properties and functionality of the goods.

 b) Reversal of the payment you have made.

If you withdraw from this contract, 14 days after receipt of your withdrawal and after we have received the goods back, we will send you all payments relating to the withdrawal that we have received from you, including VAT, delivery costs (with the exception of the additional costs incurred have shown that you have chosen a different type of delivery than the cheapest standard delivery offered by us), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract.

For this repayment we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.
We can refuse the repayment until we have received the goods back.

The right of withdrawal does not apply to the following contracts:

  • Contracts for the delivery of goods for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (e.g. individualizations, custom-made products, custom-made products, personalizations)

    Model withdrawal form

    (If you want to cancel the contract, please fill out this form and send it back.)

    - To The Cardboard Co., Feldstr. 9, 41749 Viersen, Germany, shop@thecardboard.co

    - I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following
    Goods (*) / the provision of the following service (*)

    - Ordered on (*) / received on (*)

    - Name of the consumer (s)

    - Address of the consumer (s)

    - Signature of the consumer (s) (only when notified on paper)

    - date

    (*) Delete where inapplicable.